Company accused of selling fake Iphones

Vietnam Telecom Services Company (VinaPhone) sent a petition to police, accusing another company of using its name and logo to sell fake Iphones.

The accused company is VinaiPhone, with its head office on Dong Nai Street, HCM City.
Dao Nham Tuat, a resident of Hanoi, said he ordered an Iphone 4S and an Iphone 5 at a 60% discount.
"I bought the phones from the company's branch in Khanh Hoa Province for a total of VND14.7 million (USD705)," Tuat said. "They soon arrived, but after a quick check, I found out that they were fake Iphones imported. I made a complaint to the company and they said they would call me back in 20 minutes, but I haven't heard anything from them since." He added that he has made several attempts to get into contact with the company to no avail.
When asked, the hotline operator in HCM City assured that their phones were genuine, but the hotline operator in Khanh Hoa Province admitted that due to some mistakes, they had sent out fake phones and that they would compensate Tuat.

Vinaiphone quickly took down their banner
However, Pham Dong Nam, the warehouse manager, said, "If it's our fault then we'll take responsibility. We have procedures to carry out so we want more information to find out how we made such mistake. Still, Tuat insisted on a refund, but we can't just return the money right away."
According to Nam, Tuat's phones might have been swapped during transport or when he brought the phones to other shops to install additional apps. Tuat has denied all these possibilities.
After the story was published, many readers pointed out that VinaiPhone's logos are suspiciously similar to Vinaphone's.
Vinaphone's said this case will badly damage their reputation and they will work with police and copyright agencies in HCM City for investigation.
Meanwhile, Nam said they will re-design the current logo. "We sincerely apologise to Vinaphone." he said.

Category: BUSINESS